Frequently Asked Questions (FAQs)

The Armed Forces Covenant Fund Trust (the Trust) manages hundreds of grant applications each year and in doing so, our small team has come to learn many of questions and queries organisations have for us.

Take a look below to see if we can help. This is not an exhaustive list, but we hope you will find it helpful.

For questions specifically about the Impact Hub, click here.

Our logo is available in a number of formats and we’d love you to display it where appropriate. Check out our branding page.

Have you tried our eligibility checker?

This easy to use checker runs through the basic eligibility you will need to meet to be eligible to apply to any of our programmes. It covers everything from how your organisation is set up, how your finances are managed and what type of activities you require funding for.

Please note, however, that it is not specific to any particular funding programme. It only covers basic eligibility. If the checker shows you pass our basic eligibility markers, then you will need to read the more in depth, specific programme eligibility guidance and priorities available for each funding programme, to make sure the project you require funding for fits.

You can access the eligibility checker here: https://covenantfund.org.uk/eligibility-checker/

The aims and eligibility criteria differ for each of our funding programmes, so you will need to read these and decide whether the work your organisation does might fit with any of the programme’s priorities.

The Trust cannot advise you about making an application, but if you have specific questions after reading the programme guidance, then you can email us. Details of how to do this can be found in the programme guidance notes.

Have you completed and returned your Offer Letter and Terms and Conditions PDF Click and Sign document and received an email receipt confirming it has been completed?

If you had to complete bank details in the form, have you also submitted evidence of your bank account to docs@covenantfund.org.uk?

If you have completed and submitted both more than three weeks ago, please contact enquiries@covenantfund.org.uk quoting your four-digit Grant Reference Number (found on your Offer Letter and Terms & Conditions email and PDF document).

If you are yet to submit either of the two requirements, please do so immediately.

No. The Trust cannot award grants to individuals. We award grants to organisations and groups that support the Armed Forces community. You can find out more about the projects we’ve supported on our programme pages.

Some of our funding programmes may require groups to include a new element in their project when applying for grant funding, while others don’t. Take a look at the individual programme guidance for more information. However, we cannot award grant funding retrospectively for something that has already taken place.

This depends on which funding programme you’re applying to. Each programme has its own eligibility criteria and while some may state that activities have to be new, others won’t. Take a look at the individual programme guidance for more information.

The Trust cannot recommend other funders; however, one of the following National bodies for Voluntary Organisations may have more information.

  • NCVO for organisations based in England
  • SCVO for organisations based in Scotland
  • NICVA for organisations based in Northern Ireland
  • WCVA for organisations based in Wales

While this isn’t mandatory in order to receive funding from the Trust, we do strongly encourage groups to consider signing the Armed Forces Covenant where relevant. Signing the Covenant shows that your organisation is committed to supporting the Armed Forces community; you can find out more about it on our Armed Forces Covenant page.

You must make sure your project isn’t doing the same thing as other local projects or initiatives that are taking place. Instead, your work should complement other local work. Working with others will help to reduce the risk of duplication.

Yes. However, different funding programmes now and in the future will have different eligibility and so this is subject to change as new programmes go live.

Our Board of Trustees make decisions based on assessments our grants team produce from your grant application. Our experienced grants team looks at every application we receive, and all assessments are moderated prior to board to ensure balance. Every project is considered on its own merit in line with any programme priorities, geographical location, deliverability and value for money. Final decisions will be made by the Trustees of the Armed Forces Covenant Fund Trust who will review the applications using balancing criteria in addition to the key criteria. The balancing criteria include the relative strength and value for money of the project when viewed as part of a national portfolio of projects. 

Funds are limited. Therefore, Trustees will use their discretion to choose which projects to fund, ensuring a good spread of funded projects and to differentiate between projects that are considered fundable. 

Our Board of Trustees makes decisions on grant applications every quarter. The length of time taken for a decision to be made on your application varies depending on the programme you’ve applied to. Either way, we’ll be in touch throughout the whole process. You can find out more about deadlines and decision making in the application guidance for your chosen programme.

We publish lists of all grants that we award. These are categorised by funding programme and each downloadable award table is broken down into regions. Check out our grant award pages for details of projects funded in your region. Unfortunately, we cannot provide contact details for any specific project.

We welcome comments from members of the public who have concerns over an application that we’ve received or a project we’ve funded. To raise a concern with us, please read our guidance.

Yes. Our grants team produce an assessment from your application, which provides a level playing field, a standard approach to decision making, which means groups are not measured by their ability to complete an application form. Our experienced grants team ensures they gather all information from groups to ensure a fair decision can be made. It is vital that you fully read the application guidance for your chosen programme before applying, to give your application the best chance of success.

If your application for funding is unsuccessful, there is sometimes an opportunity to reapply, or resubmit your application with further information included. However, this may not always be the case, for example, if you’ve applied to the final round of a funding programme or if the programme eligibility does not permit this.

Sometimes a project will need to change as it develops and we’re happy to work with you on this as long as your ideas continue to help the people from the Armed Forces community that you originally told us about in your application. Please don’t make any significant to your grant if awarded, until you have talked to us and we’ve agreed that you can. You can contact your Grants Officer to discuss this in more detail.

If you apply for, or are awarded, a grant, we’ll use the information you give us to assess and manage your grant. We will hold this information securely. For more information, please read our privacy policy.

Grants Portal: Our online Grants Portal is for all grant holders to manage their reporting and view communications from the Trust. It can be accessed here.

All historical applications will be stored under your Grants Portal login, both declined and approved.

If you need to look at your original application, re-familiarise yourself with the Terms and Conditions of your award, or complete interim reports or End of Grant reports, then this is the place to do it!

As well as using the link above, you can access the portal through the Managing Your Grant section of our website.

For any queries relating to the Grants Portal, email us at info@covenantfund.org.uk

Impact Hub: The Impact Hub is a tool used to measure the impact of our funding on our grant holders and their beneficiaries. It can be accessed here.

You will receive a login to use the HUB and the information you enter into this system remains within your organisation, under your safe login. Any information shared with the Trust is automatically anonymised.

This tool is only used for the duration of your project.

For any of these queries relating to the Impact Hub, email Rachel.murphy@covenantfund.org.uk

The Impact Hub

There are a number of resources on the Knowledge Network that you will find useful. There is the ‘User guide’, which gives step-by-step instructions on how to access the Hub and use its various features. We also have a user guide video, which will demonstrate how to access the Hub, add beneficiaries and assign surveys. 

If you are a Positive Pathways or Tackling Loneliness grant holder and would like to arrange some personalised training for you/your staff and volunteers, please contact your Strategic Partner or TSI Mentor in the first instance. 

Please go to https://omf.covenantfund.org.uk/login and use the username and password you set with your original enrolment link. If you have forgotten your password, please e-mail Rachel Smith who will be able to send you a new link to reset it. 

Firstly, make sure you are using an internet browser that is supported. Internet Explorer is not currently supported, so please use an alternative such as Edge, Chrome or Safari. If your password is not being accepted, please e-mail Rachel Smith who will be able to reset it for you. 

If you are not currently using the Impact Hub for your project and would like to find out more, please use the tools available in the Impact Hub section of the Knowledge Network to learn more about this resource. If you would then like to use it for your project, please contact Rachel Smith who will be pleased to organise a login for you. 

If you are a current Impact Hub user and are a Tackling Loneliness or Positive Pathways grant holder, please go to your Strategic Partner or TSI Mentor with your query in the first instance. They have a wealth of knowledge about the Hub and will be able to advise you accordingly. For all other programmes, please contact Rachel Smith directly. 

Please email our Impact and Policy Analyst, Rachel Smith, who will be able to help you.