Impact Hub

Ready to access the Impact Hub?

Simply click to go straight to the Impact Hub, or read on for lots of useful info below.

Take me to the Impact Hub
Trust award holders, The VC Gallery, explain the positive outcome they’ve found by using the Impact Hub with their beneficiaries.
We’re here to help

The day-to-day administration of the Impact Hub is managed by our Policy & Impact Analyst, Rachel Smith, who provides our grant holders with training and troubleshooting assistance to ensure they get the best possible user experience.

We are keen for our grant holders to use the Impact Hub to measure the impact of their Trust-funded project.

If you have any queries at all regarding your project’s use of the Hub, please contact Rachel at:

First time user guide

Need some help with getting started on the Impact Hub? We’ve created this training video to help you.

The Outcomes Measurement Framework (known as the Impact Hub) is the Armed Forces Covenant Fund Trust’s own internal impact measurement tool, developed in conjunction with Anglia Ruskin University.

The Hub was developed as a GDPR-compliant way to measure the impact of a Trust funding programme, allowing comparable data to be drawn from each grant holder within a funding programme.

Impact measurement is via a series of surveys, which are sent to the project user, and these are normally completed at the entry point to the project, and at the exit.

Use of the Hub was rolled out in 2019, with Positive Pathways programme grant holders using the Hub to measure impact, as one of their terms and conditions of grant.

The Impact Hub has now been rolled out to other grant programmes and now has nearly 6,000 beneficiaries enrolled as of March 2022.

New features are being added all the time:

  • Beneficiary data export function
  • Project data export function – COMING SOON!
  • New survey set – UCLA Loneliness Scale

We have three different survey sets on the Impact Hub:

  • The Wellbeing Index
  • The Warwick Edinburgh Mental Wellbeing Scale (WEMWBS)
  • The UCLA Loneliness Scale

Use of the Wellbeing Index is for adult beneficiaries only, so projects focusing on families and children may wish to consider our alternative survey, the Warwick Edinburgh Mental Wellbeing Scale (WEMWBS) or the UCLA Loneliness Scale.

WEMWBS consists of 15 statements about feelings and thoughts. Beneficiaries are asked to think about how they have been feeling over the last two weeks, and state how much they agree with the statements on a sliding scale – from ‘all the time’ to ‘none of the time’.

The UCLA Loneliness Scale is a simple survey consisting of four questions asking beneficiaries how lonely or isolated they feel on a sliding scale from “Never” to “Often/Always”. This particular survey set is universally used by researchers studying loneliness, so the data provided by it can be useful to compare different cohorts of beneficiaries.

Use of the Wellbeing Index is our default survey set, WEMWBS is by invitation only – please discuss with us if you feel you would benefit from using it.

Please note that use of the Wellbeing Index is mandatory for Positive Pathways programme grant holders.

The UCLA Loneliness Scale is being rolled out across our programmes, and is mandatory for Tackling Loneliness grant holders. If you are an existing Impact Hub user and would like to discuss this survey set in more detail, please do get in touch.

The Impact Hub runs via a standard internet browser with a secure login system which allows grant holders to log in and input details about their beneficiaries.

The Trust will input basic details about your project, once awarded, and an automated e-mail is sent to the registered point of contact for each grant. This e-mail allows the grant holder to set a password of their choosing. Once successfully logged in, this person is designated as a ‘grant admin’ user, enabling them to add other staff users to the account.

Once registered, staff members from each project can start adding beneficiary data. Each project beneficiary needs to be registered onto the system, which can be done manually by the grant holders themselves, or by sending a link to the beneficiary to ask them to complete the details online.

The registration system will ask for basic demographic details about their project users, including details of their military service. Beneficiaries are free to declare if they prefer not to answer any questions.

Once registered, beneficiaries are taken through a ‘consent’ process, which allows the system to record their consent to use and store their data.

Impact Hub training is provided on a regular basis. If you are a Positive Pathways or Tackling Loneliness grant holder, your Strategic Partner or Tackling Social Isolation mentor will let you know of scheduled training sessions/webinars.

A quick user guide can be found here

A more comprehensive user guide video on how to set your Impact Hub login for the first time, add beneficiaries and surveys can be found at the top of the page.

Once registered, impact is measured through a series of surveys, which are normally given to the beneficiary at the beginning of their contact with you (when they start engaging with your project) and at the end. If you have a longer project and want to deploy additional surveys to get more data, that is absolutely fine.

The survey set we use for most of our grant holders is the Wellbeing Index. Developed in the United States for use with US veterans, it has been validated and tested on over 100,000 individuals. The Trust have been working with research partner Anglia Ruskin University to develop and roll out the survey for UK use.

The survey works best for veteran cohorts and for projects of a fixed duration working in small groups.

It is a series of four surveys measuring satisfaction/functionality in the following areas:

  • Work
  • Social Relationships
  • Health
  • Finance

The score of all four surveys together gives an accurate picture of how satisfied a beneficiary is in all areas of life, and when measured more than once, gives you a baseline score, and then how much the beneficiary has improved in these areas over time.

Got a question about the Impact Hub?

Check out our Frequently Asked Questions section where we answer the most common queries we receive.

If your question is not featured here then please do contact us.